Finding Your HP Product Model Number


  • Knowing the model or product number is helpful for several reasons.
  • You need the model or product numbers to use the HP customercare website, to download the latest drivers,find product specifications,order the correct replacement parts,and find troubleshooting articles.
  • So what’s the difference between a model number, a product number, and a serial number?
  • A model number identifies what components were used to build a group of
  • computers, monitors, printers, or other devices.
  • The product number identifies your HP product within a model number series and establishes the region where that product will be sold.
  • The serial number is unique to an individual product and is used to check
  • warranty information and track the repair history.
  • For example, there could be ten thousand HP desktop computers within the same model number, but only one thousand that share the same product number and each computer has a unique serial number.
  • The following methods can be used to find the computers model, product, and serial numbers.
  • First is the identification label.
  • The identification label lists the model, product, and serial numbers.
  • For HP PC’s, printers, notebooks, and accessories,the identification label can be found on the top, on the side, on the back, or on the underside of the product.
  • Or for HP and Compaq computers holding down the control+alt+S keys on the keyboard opens up a product information window.
  • Or you can use HP’s online auto detection system to read the product information stored electronically on your PC.
  • You’ll need Internet Explorer 6.0 or higher to use this method.
  • Open the browser and go to the HP online support page. On the support and drivers page, click
  • Start Detection and follow the on-screen instructions.
  • After finding the model, product, and serial numbers, write them down and keep them in a safe place for future reference.